Payments

I have a gift card, how do I use it?

We offer REC GEN gift cards for purchases as well as our method for store credit on returned orders. A gift card will be emailed to you via email. The gift card will display a 10-12 digit code you can use in the checkout to redeem the value of...

Why is my payment being not processing or being declined?

If your payment is being declined or having issues processing the payment try the below.- Check that all your Credit Card or Paypal account details you have entered are correct.- Check that the card has sufficient funds.- If you are purchasing in...

Do you have any promo codes or discount codes?

We always run bundle offers via our bundle page Bundles Page. By joining our Rec Club Program, you can earn points and discounts for future orders and redeem rewards once hitting Rec Club Status. We will also inform you of any special or hidden...

Do I get charged transaction fees?

If you purchase in a currency that is not local to your country, your bank may charge you an International Transaction Fee.This is not charged by REC GEN and cannot be refunded.

Can I checkout in my local currency?

For Australian customers, our REC GEN website is configured to offer AUD (Australian Dollar) via our website here www.recgen.comAustralia - $ AUDNew Zealand - $ AUDCanada - $ CADUS, UK, EU, Rest of World - $ USDPlease keep in mind that all refunds...

What payment options do you accept?

We accept the following forms of payment:Debit/Credit Card - VISA- MasterCard- American ExpressApple PayPayPal and PayPal Express CheckoutShop PayBuy Now Pay Later:- AfterPay (Australian & NZ Customers Only)- PayPal (Australian & NZ Customers...

How do I receive my store credit?

All store credits are issued to you via email. If you can not find it always check your junk or spam inbox. If you are still having trouble locating it, please reach out to our team at [email protected] and we can resend the email to you.If you are...

How do I apply discount codes?

All discount codes can be applied in the Checkout before payment.Enter your gift voucher or discount code into the field next to “discount code or gift card” in the order summary. Make sure you click the “APPLY” button.You will then be provided...