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Looking for more information? Find out more about your REC GEN order, delivery, returns, payments and more frequently asked questions here.

REC GEN Help Centre & FAQs

Where do you ship from?

What are the shipping costs and delivery timeframes?

What destinations do do you ship to?

Are duties and taxes included in international orders?

When will my order be dispatched?

How do I track my order?

Shipping Information

What is your Cotton Fabric?

What is there difference between Oxy Float and Float tees or tanks?

What is the difference between the Mass and Oxy Mass tees or tanks?

What is the GEN TYPE™ Fabric?

When will an item be restocked?

What technology is used in your fabric?

How can I find my correct size?

What is the TRACKS™ Fabric?

Where are your products made?

What is the EXO-SHELL™ Fabric?

What is the PWRknit™ Fabric?

What is the OXY-GEN ® Fabric?

Why can the product sizing slightly differ between colours?

What is the AQUIX ™ Fabric?

What are the garment care instructions?

Is your packaging sustainable and recyclable?

What is the FITFORM ® fabric?

What is the GEN RIB™ Fabric?

Product and Fabrics

Returns policy

My item is damaged or faulty

What happens after my return is approved?

Do you accept returns on sale items?

How do I create a return?

Returns

I have a gift card, how do I use it?

Why is my payment being not processing or being declined?

Do you have any promo codes or discount codes?

Do I get charged transaction fees?

Can I checkout in my local currency?

What payment options do you accept?

How do I receive my store credit?

How do I apply discount codes?

Payments

Do my points expire?

Can I merge multiple rewards accounts?

Can I purchase a gift card using reward points?

Can I earn points on purchases I made before I joined the program?

How long will I stay in my tier?

How do I join the Rec Club Rewards Program?

How do I redeem my points?

Can reward points be used together with another discount code?

How do I earn and check my points balance?

How do I get reward points for writing reviews?

How much do I have to spend to qualify for REC Club Status or above?

Rec Club Rewards Program

Online purchasing steps

I can't sign into my account?

Are the items in my cart saved or reserved whilst I shop?

How do I create an account?

Technical Difficulties

I haven't received my order?

How do I cancel my order?

I didn't receive my order confirmation?

I forgot to apply my discount code or rewards code, can you apply it form me after my order has been placed?

Order

Do you have a physical store?

Do you sell gift cards/digital gift vouchers?

General

Privacy & Cookies

Unsubscribe from our emails

General Terms and Conditions

Mobile message service Terms and Conditions

Privacy

Gym, Run Club and other Club or Community partnerships

Interested in collaborating with us?

Brand Partnership requests

Partnerships and Collaborations

How can I download the REC GEN App?

I can't log into the app?

The REC App isn't working?

How do I check/redeem my reward points in the app?

Can I purchase the REC Bag Sets on the App?

REC App

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Shipping Information

Product and Fabrics

Returns

Payments

Rec Club Rewards Program

Order

General

Privacy

Partnerships and Collaborations

REC App