Shipping Information

Where do you ship from?

All our orders are shipped from Sydney Australia, Monday-Friday, excluding public holidays.

What are the shipping costs and delivery timeframes?

Shipping Cost and Delivery Timeframes Shipping fees, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year during busy retail periods. Orders are dispatched from our...

What destinations do do you ship to?

Countries we currently ship to - Australia, Canada, US, Germany, Ireland, Netherlands, Portugal, Switzerland, New Zealand, UK, Hong Kong SAR, Japan, Singapore, UAE.All orders are shipped from our warehouse in Sydney, Australia. REC GEN has also...

Are duties and taxes included in international orders?

All prices shown are inclusive of import duties and taxes for our shipping destinations. Duties and Taxes will now be collected at checkout for US, UK and Canadian Customers. All other orders will have duties and taxes included. What are Import...

When will my order be dispatched?

Orders are usually dispatched within 24 hours. During busy retail periods or product launches, there may be some minor delays in dispatch and could take between 1-3 business days for your order to be dispatched.Please note, paying for express...

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email to the email address you provided, with your order details. This email will include a tracking number and a link to the shipping providers tracking page.Click on...